Terms and Conditions
These Terms and Conditions apply to all classes, courses, class passes, memberships, workshops, event days and retreats booked with Yoga and Pilates Limited.
By making a booking or payment, you confirm that you have read and agreed to these Terms and Conditions.
1. Monthly Block-Booking Classes
The following classes are offered on a monthly block-booking basis because places are limited and the classes are currently full:
- Monday, 11:00am — Pilates, Meopham
- Wednesday, 9:15am — Pilates, Istead Rise
- Wednesday, 10:15am — Pilates, Istead Rise
Monthly block bookings are charged at £10 per class and are payable in advance:
- Three-week month: £30
- Four-week month: £40
- Five-week month: £50
Your monthly payment reserves your regular place in that specific class.
To retain your place, every scheduled class within the monthly block must be paid for, whether or not you are able to attend. The only exception is the permitted deduction outlined below.
Missed Classes and Deductions
You may request one class deduction every other month, up to a maximum of six deductions within any 12-month period.
The deduction must be requested and agreed before payment for the relevant month is made. Deductions cannot be requested retrospectively.
Outside of this permitted deduction, all scheduled classes within the monthly block must be paid for. Any class you are unable to attend will be forfeited and cannot be refunded, transferred to another person or carried forward to the following month, except where required by law.
Where space is available, you may arrange to attend another suitable class as a catch-up class. Catch-up classes:
- Must be arranged with Emma in advance
- Are subject to availability
- Must be taken during the same monthly booking period
- Cannot be guaranteed
- Have no monetary value and cannot be exchanged for a refund or credit
The monthly block-booking arrangement relies on each client committing to and paying for their reserved place. If these booking and payment terms are not followed, Yoga and Pilates Limited reserves the right, following communication with the client, to release their regular place so that it can be offered to someone else.
2. Six-Week Courses
The following classes are offered as six-week courses:
- Tuesday, 9:30am — Pilates, Harvel
- Thursday, 6:30pm — Beginners Pilates, Castle Hill, Ebbsfleet
- Thursday, 7:30pm — Beginners Yoga, Castle Hill, Ebbsfleet
The course fee covers all six scheduled classes and is payable in full in advance.
No deductions are available for six-week courses.
If you miss a class, that class will be forfeited and cannot be refunded, transferred or carried forward, except where required by law.
Where space is available, you may request to attend another suitable class as a catch-up class. This must be arranged with Emma in advance and cannot be guaranteed.
Catch-up classes must be attended during the six-week course period and cannot be exchanged for a refund or credit.
3. Pay As You Go and Four-Week Pass Classes
The following classes offer the choice of Pay As You Go or a four-week pass:
- Monday, 9:15am — Pilates, Hartley
- Tuesday, 7:15pm — Pilates, Castle Hill, Ebbsfleet
- Wednesday, 6:30pm — Pilates, Istead Rise
- Thursday, 9:30am — Pilates, Cobham, Gravesend
- Thursday, 11:00am — Yoga, Hartley
All bookings are subject to availability.
Pay As You Go
Pay As You Go classes cost £12 per one-hour class.
Payment secures your place in the class selected at the time of booking.
Four-Week Pass
A four-week pass costs £40 and includes four class credits.
The pass is activated on the date of the first class booked and is valid for 28 days from that date. All four credits must be used within this 28-day period.
The pass may be used to book eligible classes where there is availability. It does not reserve a regular place and cannot be used to book one of the full monthly block-booking classes.
Unused credits expire at the end of the 28-day validity period and cannot be refunded, transferred or carried forward.
Cancellations and Missed Classes
Once a class has been booked using either Pay As You Go or a four-week pass, the payment or class credit is non-refundable.
If you miss or cancel a booked class, the payment or credit will be forfeited. It cannot be returned to your pass or rolled over for use during another week.
Where space is available, you may ask to attend another suitable class as a catch-up class. This must be arranged with Emma in advance, must take place within the original 28-day pass period where applicable, and cannot be guaranteed.
4. Two or More In-Person Classes Per Week
Clients who regularly attend two or more in-person classes each week may be eligible for a reduced rate of £8 per class.
This arrangement also includes access to class recordings and Video on Demand.
Payment must be made in advance. Missed classes cannot be refunded, transferred or carried forward.
A catch-up class may be requested, subject to availability and prior agreement with Emma.
5. Class Recordings Membership
The Class Recordings Membership costs £17 per month and provides access to the available library of class recordings and Video on Demand content.
This is a recurring monthly membership. Payment is taken automatically on the first day of each month using the payment method connected to your Momence account.
The membership will continue and payments will be collected each month until you cancel it.
You can cancel your membership:
- Through your Momence account on the Momence app; or
- By emailing
This email address is being protected from spambots. You need JavaScript enabled to view it.
If you ask Emma to cancel the membership for you, please email before the next payment is due to allow sufficient time for your request to be processed.
To avoid being charged for the following month, your membership must be cancelled before the payment is collected on the first day of that month.
Cancellation will take effect at the end of the period you have already paid for. No partial or retrospective refunds will be provided, except where required by law.
6. Changes or Cancellations by Yoga and Pilates Limited
Yoga and Pilates Limited reserves the right to make reasonable changes to the class timetable, venue or teacher where necessary.
Emma generally takes a break from teaching approximately every six weeks, usually around school holidays. Classes may be covered by another suitably qualified teacher or may not take place during this time.
If a class has to be cancelled because of teacher illness or another unforeseen circumstance:
- Monthly block-booking credits will be carried forward
- Class passes will be extended
- Course clients will be offered a replacement class or appropriate credit
Where possible, you will be notified of changes or cancellations by email, text message or through the Momence booking system.
If Yoga and Pilates Limited permanently cancels a class or course and cannot provide a suitable alternative, any payment relating to the classes not provided will be refunded or credited.
7. Workshops and Event Days
All workshop and event-day bookings are non-refundable.
If you are unable to attend, your booking cannot be refunded or moved to another workshop or event, except where required by law.
If Yoga and Pilates Limited cancels an event, you will be offered a transfer, credit or refund.
8. Retreats
A retreat place is only secured once the required deposit has been received.
Deposits and subsequent retreat payments are non-refundable if you cancel or are unable to attend, except where required by law.
You are strongly advised to obtain appropriate travel insurance as soon as you book. Your policy should cover cancellation, illness, injury, travel disruption and any activities you plan to take part in.
If Yoga and Pilates Limited cancels a retreat, payments made directly to Yoga and Pilates Limited will be refunded.
Yoga and Pilates Limited cannot be responsible for separate costs you incur, including travel, accommodation arranged independently or insurance, except where required by law.
Any additional payment and cancellation conditions provided for a particular retreat will also apply.
9. General Booking Policy
Please check that a space is available before making a booking or payment.
All bookings are non-refundable if you are unable to attend, except where required by law.
Bookings cannot be transferred to another person or moved to another class, course, workshop or event unless Yoga and Pilates Limited expressly agrees otherwise.
Any catch-up class offered is subject to availability and must be agreed with Emma in advance. Catch-up places cannot be guaranteed and have no monetary value.
Nothing in these Terms and Conditions affects your statutory rights.
Yoga and Pilates Limited reserves the right to update these Terms and Conditions. The Terms and Conditions in place at the time of your booking will apply.